TERMS & CONDITIONS AT THE BIG TOP
Welcome to our Palace of Curiosities, also known as the website www.feefeelafouenterprises.com.
These terms do not supersede statutory rights under the Sale of Good Acts 19179 but are designed to clarify the principles & procedure by which the company & the website operates.
These Terms & Conditions will be governed by the laws of England & Wales. By using the website you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
RIGHT TO ALTER TERMS & CONDITIONS
Fee Fee La Fou Enterprises Limited reserves the right to update this site or make changes, without prior notice & at the drop of a Magician’s hat.
Throughout these Terms & Conditions, we will refer to ourselves as ‘Fee Fee La Fou Enterprises Limited’, or ‘us’ or ‘we’. By using any of these terms what we mean is Fee Fee La Fou Enterprises Limited whose registered office is 6 Bradbury Street, Dalston, London N16 8JN. Our Company Registration Number is 07802090. Our VAT number is 125930912.
These Terms & Conditions are applicable to you upon your accessing the site &/or completing the registration or shopping process. These Terms & Conditions, or any part of them, may be terminated without notice at any time, for any reason.
The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification & Miscellaneous, shall survive any termination.
These Terms & Conditions will apply to all purchases made in store at Fee Fee La Fou HQ & all purchases of goods from the ‘Fee Fee La Fou Enterprises’ website, including our fire breathing, ever lasting gobstoppers!
By visiting our store, using this website & placing orders you are indicating that you are an authorized user of the credit or debit card used to make your purchase & that there are sufficient funds to cover the cost of the goods.
It is your responsibility to inform us of any changes to your details as soon as possible. This does not affect your statutory rights as a consumer.
TERMS OF SALES ORDERS
All orders are subject to acceptance by Fee Fee La Fou Enterprises Limited. We aim to issue an order acceptance or rejection notice as soon as is reasonably possible.
Fee Fee La Fou Enterprises Limited reserves the right to cancel any accepted orders prior to delivery at our discretion. If the payment has already been charged then we will immediately issue an appropriate credit to your payment card account.
CURRENCY & PRICES
All prices (including postage) both on line & in store, are quoted in Great British Pounds Sterling & are inclusive of 20% VAT.
Please contact us if you require a VAT receipt.
Fee Fee La Fou Enterprises Limited reserves the right to adjust the prices at any time.
In the event of a product being mistakenly listed at an incorrect price, we also reserve the right to refuse or cancel any such orders.
Our preferred methods of payments are cash, credit or debit cards.
We accept all major debit & credit cards – Visa, Mastercard, Maestro, Delta & Amex.
SECURE ONLINE PAYMENT
Our site is fully secure. We use Worldpay – a leading card processing company & your card details are never visible to anyone, not even our escapologist who is particularly good at picking locks!
Payment will be debited from your card or account before the dispatch of the goods you have purchased. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide.
All credit or debit cardholders are subject to validation checks & authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
All transactions are completed on a secure server.
Our credit card acquirers process card payments for you, for a 1.5% fee. This is included in the cost of your purchase.
Please call us, during opening hours, on +44 (0) 207 249 1238 if you would like to pay for an item over the telephone.
PAYPAL & BANK TRANSFERS
We also accept payments by BACCs transfer, Cheque & Pay Pal to; firstname.lastname@example.org.
Just select the Paypal option during the checkout process.
Please note a Cheque will require 7 working days for clearance, before goods can be dispatched.
We also accept international payments, although your bank may charge you a small currency fee. If you use a credit card then your credit card company will automatically convert the transaction to your own currency.
The recipient must pay all bank charges & any fees incurred as a result of foreign payments.
DISCOUNT CODES & PROMOTIONS
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered & registered. We may also offer promotional discount codes which may apply to certain items specified or solely to purchases made through the website only.
Please note that there are certain items for sale, in store & on line, which will be excluded from any promotions & all discount codes.
For example any gift vouchers, gift receipts or sales items are exclude from promotional discounts.
GIFT VOUCHER TERMS & CONDITIONS
Our Gift Vouchers are issued by Fee Fee La Fou Enterprises Limited. Our Registered Office is Fee Fee La Fou HQ, 6 Bradbury, Dalston, London N16 8JN. The Company’s Registration number is England 7802090
Our golden tickets are only redeemable in store at Fee Fee La Fou HQ or on this website & using the voucher code.
They are available in decimal amounts between £10.00 & £50.00.
In order to redeem our Gift Vouchers you must register with a valid email address & accept our Terms & Conditions. Then simply enter the Voucher code during the checkout process.
Once payment has cleared the Gift Voucher will be sent by post to your chosen delivery address. We cannot be held responsible for any incorrectly delivered, lost or stolen vouchers.
Vouchers are valid for one transaction only. They will self-destruct one year from the original date of purchase.
We are happy to offer an exchange on any unused items purchased by Gift Vouchers providing they are returned to HQ in its original packaging & within 7 days from the purchase date.
Gift vouchers are non refundable but they are edible. Regrettably no change can be given. Monopoly Money is the only cash alternative available in store.
We reserve the right to cancel a Gift Voucher at any time.
Gift receipts are available for products purchased on line & in store on request, however they are offered at the management’s discretion.
For purchases made on line they are valid for a period of 28 days. Whilst for purchases made in store they are valid for a period of 14 days.
GIFT WRAPPING SERVICE
Our colourful gift-wrapping service, which includes a personal gift message from Cosmo The Clown, is available on request.
USE OF SITE
The use of our website www.feefeelafouenterprises.com & its contents is intended for domestic & non-commercial use by visitors to our site. It is a criminal offence to use this website or its content in any unauthorized manner, which could result in us pursuing those responsible for damages.
If is forbidden to use, upload, download, post, copy, print, display reproduce, publish, license, distribute or create derivative works from any information or content displayed at Fee Fee La Fou HQ or featured on www.feefeelafouenterprises.com in whole or part, without written consent from Fee Fee La Fou Enterprises Limited.
All artwork & images on the website www.feefeelafouenterprises.com are property of Fee Fee La Fou Enterprises Limited. They are not to be used for commercial purposes unless prior permission has been given in writing. We reserve complete title & full intellectual property rights in any content downloaded, printed, redistributed or stored from this website.
Any material submitted to us or published anywhere on this website is accepted by Fee Fee La Fou Enterprises on a non-confidential basis. Mr Majeika, our performing Sea lion, isn’t very good at keeping secrets!
By submitting work to us, the artists grant us permission to edit, copy or share their work for any purpose we see fit, although the Copyright will remain theirs & no third parties will be entitled to reproduce it without prior written consent.
WEBSITE & STOCK AVAILABILITY
We will use all reasonable endeavors to ensure that this Website does not have any problems, however, we cannot guarantee the availability of the Website.
Please notify us immediately if you discover any technical glitches & we’ll give you a free token for our ‘Hook A Duck Stall’.
Due to the labour & costs involved in making our products, we hold very limited stock. We cannot guarantee that every item will be available immediately. If your item is not in stock, we will notify you by email. We will do our very best to ensure if reaches you as quickly as possible, however you will also be given the option of cancelling your order if you would rather not wait.
Some products are made to order & can take 4-6 weeks to complete. If you have an urgent order we will make every effort to meet your needs. Please contact us prior to ordering to check our current lead times for the item you wish to purchase.
TRADE DESCRIPTION ACT
Every care has been taken to ensure that the descriptions, prices & specifications are correct both in store & on our website.
However as most of our products are handmade & due to the nature of the manufacturing process, there may be slight variations in appearance, colour or shading from the product picture.
All dimensions stated on this website are approximate.
We reserve the right to revise the description, price & specification of products without prior notice.
This website & the materials or products on this site are provided "as is" & without warranties of any kind, whether expressed or implied. This does not affect your statutory rights as a consumer.
Fee Fee La Fou Enterprises Limited does not accept liability for losses specific to the particular circumstances of the customer, indirect or inconsequential losses or loss of profit, damage to property or wasted expenditure.
LIMITATION OF LIABILTY
Fee Fee La Fou Enterprises Limited’s liability for negligence shall be limited to the total value of the transaction on line or in store.
Fee Fee La Fou Enterprises Ltd shall not be held liable for any special or consequential damages & losses that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if they have been advised of the possibility of such damages.
DESIGN, COPYRIGHT & INTELLECTUAL PROPERTY
Fee Fee La Fou Enterprises Limited is a registered trademark.
All intellectual property rights & materials displayed in store & on this website are owned by Fee Fee La Fou Enterprises Limited & are copyright protected, under applicable copyright laws.
Unless otherwise stated, the copyright of the design, text, graphics & photographs of our products, our store & our website is held by Fiona Duffelen, trading as Fee Fee La Fou Enterprises Limited.
No commercial reproduction is permitted without prior permission from Fee Fee La Fou Enterprises Limited & its collaborators or licensors.
© Fee Fee La Fou Enterprises Limited 2014. All Rights Reserved.
All trademarks, product names & company names or logos featured on this website are the property of the owners, Fee Fee La Fou Enterprises Limited.
Fee Fee La Fou Enterprises Limited is a registered trademark, which at no point may be used without the express permission of Fee Fee La Fou Enterprises Limited. To do so without prior written consent will result in appropriate & possible legal action being taken.
In the event of any content being reproduced, without prior written consent, this will result in appropriate & possible legal action being taken.
If you wish to enquire about reproducing any content for any purposes including print, press, online, use or broadcasting, then please direct your requests to Bobo at Bigtopshop@feefeelafouenterprises.com.
® Fee Fee La Fou Enterprises Limited 2014. All Rights Reserved.
COMMISSIONS FOR CHERRY PIE**
We love to work on exciting & interesting projects, so please do contact us with any new ideas, proposals or potential commissions. We’d be delighted to hear from you.
YOUR CONCERNS, COMPLAINTS & NOTICES
Should you have any concerns about content, which appears on our website or complaints relating to the Shop, the Site, the Services or the products, please contact us immediately.
You may find our approach to dealing with complaints surprising, as it mirrors our attitude to life in that we believe we have a serious responsibility not to be serious.
If you have any further questions or need more information please write to Fee Fee La Fou HQ, 6 Bradbury Street, Dalston, N16 8JN.
Alternatively you can email us at email@example.com or call us on +44 (0) 207 249 1238.
**Cherry Pie; - additional work done by Circus personnel for extra pay.